The health and safety of our clients and team is our number one priority.

In line with the most recent announcements from the Victorian Government in relation to COVID19 restrictions, as a health service, we remain open to the public for face to face or video consults (telehealth).

 

OUR SAFETY & HYGIENE STANDARDS INCLUDE:

  • Mask Etiquette Guidelines – SEE HERE
  • Mask use for clients & team members – 300 available
  • Freedom Sports Medicine Health & Hygiene Tips – SEE HERE
  • Hand Sanitiser Guidelines –SEE HERE
  • Hand Washing Guidelines – SEE HERE
  • Social Distancing measures  – SEE HERE
  • Reception Screen Guards – SEE HERE
  • Screening of all clients: temperature check upon arrival & Sign in – SEE HERE
  • Ongoing team training  –SEE HERE
  • Welcome Team Hygiene Checklist –SEE HERE
  • Practitioner Team Hygiene Checklist –SEE HERE
  • Tracking log for accountability –SEE HERE1   SEE HERE2
  • “Telehealth” video consults for those where ‘in-person’ care isn’t *essential – SEE HERE
  • Unsure what essential care means and whether to attend “in-person” care? – SEE HERE
  • Freedom Sports Medicine COVID 19 Safety Plan updated on 5.8.20  SEE HERE

 

Our Welcome Team are still smiling:

Everything is otherwise business as usual at Freedom Sports Medicine and we are open.

We love you guys and look forward to being a great source of comfort to you during this challenging time! ❤️

If you do have any questions or are looking for some advice we’d love to here from you, just simply get in touch by using the chat box below or call 8838 2882.

We understand the importance of you continuing to lead a normal life. To smash your goals. To be able to access your healthcare, without disruption.
 
Pain doesn’t take a holiday. It can increase with the current uncertainty and higher levels of stress and anxiety.
 
We have you covered❤️ with face to face and video consultations dependent on you as an individual. You can attend either a face to face or video consult for your first appointment and then your practitioner will use a five step framework as a decision making tool to best determine the appropriate treatment for you during stage 4 restrictions.

You are still allowed to leave home, and go beyond the 5km limit & 8pm curfew if required, to receive health care or attend medical appointments – this includes the services we offer at Freedom Sports Medicine.

Note: If you have to travel outside the 5km radius from your home or outside the 8pm curfew you can show the SMS confirmation of your appointment if questioned in transit. We can also provide you with an attendance certificate.

Book an appointment
Am I allowed to bring a family member?

We encourage you to attend on your own where possible. Unless you are bringing a child or accompanying someone who is dependent on you. If unsure please call 8838 2882 in advance.

Do I need a GP referral to attend my Physio or Podiatry appointment?

No GP referral is required as confirmed by the Australian Physiotherapy Association.

Can I travel outside of the 5km radius and past 8pm to attend my appointment?

Yes you can. As you are receiving medical care these restrictions do not apply. See the link below which specifies this:

https://www.dhhs.vic.gov.au/stage-4-restrictions-covid-19

Am I allowed to attend a face-to-face appointment if not essential?

Our practitioners have a 5-step clinical framework to use as a decision making tool to assist in whether you can attend face-to-face appointments.

We do not recommend you diagnosing yourself or determining how serious it is. 

You can attend your first appointment as normal and then the practitioner will partner with you to come up with the best treatment plan either face-to-face or via video consult if appropriate.

We will consider you as an individual, which includes consideration of all factors including increased use of medications, pain levels, movement restrictions, sleep and increased anxiety/stress. 

Any decision made will be agreed with yourself.

 

Can I still attend my appointment if it is not serious?

Our practitioners have a 5-step clinical framework to use as a decision making tool to assist in whether you can attend face-to-face appointments.

We do not recommend you diagnosing yourself or determining how serious it is. 

You can attend your first appointment as normal and then the practitioner will partner with you to come up with the best treatment plan either face-to-face or via video consult if appropriate.

We will consider you as an individual, which includes consideration of all factors including increased use of medications, pain levels, movement restrictions, sleep and increased anxiety/stress. 

Any decision made will be agreed with yourself.

I have a runny nose. I know its just a cold. Can I still attend?

No. Unless you have been COVID 19 tested if you display any symptoms of a cold please switch your appointment over to a video consult (telehealth).

Will a video consult (telehealth) help me manage my pain?

Yes. The video consult option has been a popular way for clients to still attend their Physio or Podiatry appointment if they need to self-isolate or if they are international clients. Here is our top 10 rundown of the appointment:

  • Complete subjective assessment to ensure we have a detailed and accurate understanding of your goals and why they are important to you.
  • Complete objective assessment to ensure we know how you are moving and where your deficiencies are.
  • Accurately diagnose your condition and educate you through our digital software.
  • Educate and empower you by teaching you a range of exercises to ensure you are self reliant.
  • Demonstrate self-release & self-massage techniques to manage those stiff areas yourself!
  • Offer movement and activity modification advice e.g how to manage your training, how to best train within the hour restriction.
  • Answer and address any concerns you may have in regards to your current program or progress.
  • FREE ‘smartphone-based’ rehabilitation app with all of your exercises and treatments for complete clarity.
  • Send you resources and treatment materials.
  • Keep track of your progress through our goal based app so you never lose momentum.
Can I use my private health with a video consult (telehealth)?

Several private health funds have agreed to provide benefits for individual (one on one) physiotherapy teleconsultations. For further details use this link:

Telehealth FAQs

Do other third party payers fund telehealth?

In some cases yet. For further details use this link:

Telehealth FAQs

 

I still have questions. What do I do?

No problemo! This is a confusing time! Right?!

Please reach out and call 8838 2882 or use the chatbox on your right how ever big or small your question is. We are here to help.